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Testing the new support system

Hi Rowan: I can finally try this new system as per your request to help see how it works. My question, I'm not sure I understand about the tickets. 


Maria Elena

Im still having trubble setting up my crew acount.

Hey Maria,

Thanks for your post. Tickets are basically support requests. If an email comes in to it creates a ticket on this system. 

"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization."

Heather, I think you're all sorted out now! Welcome aboard!

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