Hi Rowan: I can finally try this new system as per your request to help see how it works. My question, I'm not sure I understand about the tickets.
Thanks for your post. Tickets are basically support requests. If an email comes in to firstname.lastname@example.org it creates a ticket on this system.
"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization."
Heather, I think you're all sorted out now! Welcome aboard!
Im still having trubble setting up my crew acount.