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Testing the new support system

Hi Rowan: I can finally try this new system as per your request to help see how it works. My question, I'm not sure I understand about the tickets. 


Maria Elena

Hey Maria,

Thanks for your post. Tickets are basically support requests. If an email comes in to it creates a ticket on this system. 

"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization."

Heather, I think you're all sorted out now! Welcome aboard!

Im still having trubble setting up my crew acount.

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